Help Desk Support Analyst

posted July 8, 2019

Professional Services Group / Community Impact Programs, Inc

  • Racine, Wisconsin
  • Full-time
  • $17.00-19.00 / hour based on experience

Job Description

This position is responsible for the support and maintenance of the Racine County Information Technology, desktop, AV equipment and printer environment. Job duties to include:
• Identify and initiate resolution to Desktop end user problems and concerns associated with hardware, software and applications.
• Diagnose hardware problems, replace hardware components as necessary, and/or place service calls for hardware under maintenance.
• Diagnose software problems and resolve end user questions.
• Train and assist Racine County employees on the usage of hardware and software, which could include developing training manuals, class presentations and demonstrations.
• Test and research hardware and software for potential use by Racine County.
• Administer user accounts, groups, distribution lists and other AD resources.
• Other duties as assigned

Requirements

Education & Training Requirements:
• Applicants must possess at minimum an Associates Degree in Business Administration, Computer Science or related field; or
45 college credits, including 12 credits in computer hardware and/or software. Must have at least one computer hardware course
• Background check and drug test required
• Must have a valid driver's license and proof of current automobile insurance

Excellent benefit package offered with full-time employment including:
• Health Insurance
• Dental Insurance
• Life Insurance
• Disability Insurance
• Holiday and Paid Time Off
• Flex Spending Accounts
• Profit Sharing
• 401k
• Aflac Supplemental Insurance

Equal Opportunity Employer



What We Offer

Health Insurance Dental Insurance
Life Insurance Disability Insurance
Holiday and paid time off Flex Spending Accounts
Profit Sharing 401k
Aflac Supplemental Insurance

How to Apply

Please submit cover letter specifying position applying for and resume to:

Address: 6233 39th Avenue, Kenosha, WI 53142

Email: hrdept@psgcip.com

Fax: 262-654-6960


Other Information

Civil Rights